Helpline: 01234 867944

Frequently Asked Questions

About Citizens Advice

The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between. Find out more on our about page.

Citizens Advice Bedford is for anyone who lives or works in Bedford and needs free, confidential advice on various issues like debt, housing, employment, and legal matters. Find out more on our services page.

We’re funded through government grants and charitable donations. Find out more on our support page.

We offer free advice on debt, housing, benefits, employment, legal matters, and general inquiries. Find out more on our services page.

Seeking Advice

You can get advice by viewing our helpguides, calling our helpline, or visiting our office where you can speak to someone on reception. 

Yes, were able to provide general information. However, for personalised advice tailored to your specific needs, the other individual would be required to register with us.

Our guidance is offered freely and confidentially. If you find it within your means to contribute a donation at any point, we appreciate it, but please know that this is entirely optional and not expected.

Visit our contact page to see the ways you can contact us. We will contact you by your chosen channel within 3 working days. Please be aware that if we telephone you it will show up as being from an unknown number.

There is a significant wait to speak to someone by phone at present. We are sorry about this, but we are a charity run mostly by volunteers and have many calls each week and are doing our best to recruit more volunteers.

All our advice is free and confidential. We won’t share your information with anyone else unless you give us permission too.

You can turn up although there is no guarantee you will be seen by an advisor, but you can speak to someone at reception. 

We recommend you contact us in advance. 

We are currently experiencing high demand for appointments. We are sorry about this, but we are a charity, and we are volunteer led. We are working hard to meet the demand for appointments, but it is possible that you may have to wait for an appointment of up to 3 weeks.

Our office opening times are Monday- Thursday 9:30am – 4pm.

Please leave us a telephone message on our admin line: 01234 346543

If you meet the eligibility criteria, we will be able to issue a food bank voucher.

Unfortunately, we can only help people who live or work Bedford.

You can search for a Citizens Advice office anywhere in the country here: citizensadvice.org.uk

Supporting the Charity

You can donate to us by coming into our office with either cash or a cheque.

Get in contact with us, either online or in person. We will then provide you with an application form to fill out.

To discuss becoming a Corporate sponsor, please call us: 01234 346543 or email us: admin@bedfordcab.org.uk

We are not able to deal with advice enquiries on the above contact methods.