Helpline: 01234 867944

Get free impartial advice from Citizens Advice

On this page you will find help guides to help you with budgeting, debt, pensions, benefits, housing, employment, consumer and health issues -alongside many other issues. If you need personal advice, contact us.

All Advice Guides

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Benefits, and Money Advice

Benefits and Universal Credit

It’s important to make sure that you get all the help that you’re entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. It’s free, independent and confidential. 

Specially trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.

Budgeting

Energy Advice: Support through appointments, drop-in and community talks to help people save on energy bills and deal with fuel debts.

Debt

Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

Court Help Desk Homelessness Prevention: Representation at court for people with rent or mortgage arrears.

Financial Inclusion: Advice for settle tenants to manage money and debts, benefits, and maximise income.

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments.  Here you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

Court Help Desk Homelessness Prevention: We offer representation at court for people with rent or mortgage arrears. Get in touch if you need this support. 

Pensions

When you retire you’ll need money to support you and to give you a decent standard of living. Most people get a State Pension but it’s also a good idea to top this up if you can with your own pension, to make sure you’ll have enough money to see you through your retirement.

Scams Support and Prevention

Support through individual advice for scam victims and community awareness raising activity.

Crime

Report a Hate Crime

Legal Help

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Scams Support and Prevention

Support through individual advice for scam victims and community awareness raising activity.

Health and Wellbeing

Health Costs

Get advice about health services

Health and Safety

Resources about Health and Safety at home and work.

NHS Care and Complaints

Get advice about health and social care services, or make a complaint about a health or social care service.

Stress

Explains what stress is, what might cause it and how it can affect you. Includes information about ways you can help yourself and how to get support.

Relationships

Caring for others

You can get help and support if you’re responsible for looking after someone who has a disability, is getting old or has become ill. This can range from practical help to make day-to-day life easier to benefits like Carer’s Allowance. 

Get advice about how to manage someone else’s affairs.

Your Rights

Employment

Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are. Here you can find out more about those rights and how to solve problems. 

Legal Help

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Frequently Asked Questions

You can get advice by viewing our helpguides, calling our helpline, or visiting our office where you can speak to someone on reception. 

Yes, were able to provide general information. However, for personalised advice tailored to your specific needs, the other individual would be required to register with us.

Our guidance is offered freely and confidentially. If you find it within your means to contribute a donation at any point, we appreciate it, but please know that this is entirely optional and not expected.

Visit our contact page to see the ways you can contact us. We will contact you by your chosen channel within 3 working days. Please be aware that if we telephone you it will show up as being from an unknown number.

There is a significant wait to speak to someone by phone at present. We are sorry about this, but we are a charity run mostly by volunteers and have many calls each week and are doing our best to recruit more volunteers.

All our advice is free and confidential. We won’t share your information with anyone else unless you give us permission too.

You can turn up although there is no guarantee you will be seen by an advisor, but you can speak to someone at reception. 

We recommend you contact us in advance. 

We are currently experiencing high demand for appointments. We are sorry about this, but we are a charity, and we are volunteer led. We are working hard to meet the demand for appointments, but it is possible that you may have to wait for an appointment of up to 3 weeks.

Our office opening times are Monday- Thursday 9:30am – 4pm.

Please leave us a telephone message on our admin line: 01234 346543

If you meet the eligibility criteria, we will be able to issue a food bank voucher.

Unfortunately, we can only help people who live or work Bedford.

You can search for a Citizens Advice office anywhere in the country here: citizensadvice.org.uk