Where Can I Get...
General Advice
Citizens Advice Public Site: Comprehensive advice on many subjects, provided by the national Citizens Advice service.
Citizens Advice Consumer Service: Advice on consumer issues managed by the Citizens Advice service.
TVLicensing: Information on the different ways to pay for your TV Licence and the concessions available.
Welfare Benefits
For help with benefits please complete our self-referral form and we will arrange to see you as soon as possible.
Where Can I Get...
Help to Manage my Debts
For help with debts and money please complete our self-referral form and we will arrange to see you as soon as possible.
If you prefer you could get help from:
Citizens Advice – Debt and Money
National Debtline: Free internet and phone advice about debt.
Step Change Debt Charity: Free debt advice and support over the internet or phone. This service is suitable for people who are able to make regular payments towards their debts.
Advice on my Energy Supplier
For help with energy bills and cost of living queries, please complete our self-referral form.
If you prefer you may be able to get help from:
Citizens Advice - Energy Supply
Utility bill pages on our website
Where Can I Get...
Help with Cost of Living
For help with cost of living queries, please complete our self-referral form.
If you prefer you may be able to get help from:
Citizens Advice – Get help with the Cost of Living
Utility Bill pages on our website.
Advice on Employment
To book an appt fill in our form here. You may also be able to get help from:
ACAS (Advisory, Conciliation and Arbitration Service)
How long will I need to wait for an appointment?
We are currently experiencing high demand for appointments. We are sorry about this but we are a charity and we are volunteer-led. We are working hard to meet the demand for appointments, but it is possible that you may have a wait for an appointment of up to 3 weeks.
How long will it take for my call to be answered?
There is a significant wait to speak to someone by phone at present. We are sorry about this, but we are a charity run mostly by volunteers and we have an enormous number of calls each week and we are doing our best to recruit more volunteers.
